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Payments, Wallets, Refund & Returns

1. Scope

This Payment, Wallet and Withdrawal Policy explains how payments, wallet credits, challenge entry fees, refunds, prize distributions, and withdrawals work in Burn2Earn.

2. Currency

Burn2Earn currently uses USD for paid challenge entry fees, wallet balances, and payouts unless otherwise displayed in the app.

3. Payment Processing

Payments are processed through Stripe. Burn2Earn does not store full card numbers or full card security codes. Payment availability may depend on Stripe, app store rules, banking partners, country restrictions, and compliance review.

4. Challenge Entry Fees

Users may pay an entry fee to join paid fitness challenges. By joining a paid challenge, users authorize the entry fee to be collected and applied to the relevant challenge pool.

5. Platform Fee and Prize Distribution

  • Burn2Earn retains 20% of the challenge pool as a platform fee.
  • The first-place winner receives 50% of the challenge pool.
  • The second-place winner receives 30% of the challenge pool.
  • Prize amounts may be subject to fraud review, technical review, payment processor limitations, taxes, or other legal/compliance requirements.

6. Refunds

Once a user joins a challenge, the entry fee is non-refundable except in limited cases described in this policy.

Burn2Earn may refund entry fees to the user’s Burn2Earn wallet where a challenge does not start because the minimum requirement of 3 participants is not met, the challenge is cancelled by Burn2Earn, a material technical failure prevents fair operation, or Burn2Earn determines that a refund is appropriate for operational, compliance, or legal reasons.

7. Wallet Balances

Wallet balances remain available indefinitely while the account remains active and compliant with Burn2Earn platform policies. Wallet balances do not expire while these conditions remain satisfied.

Wallet balances may be used, displayed, restricted, frozen, refunded, or withdrawn according to app features, payout rules, and compliance review.

8. Withdrawals

Users may request withdrawals where supported in the app. Minimum withdrawal amounts, payout methods, and applicable fees may be displayed in the app at the time of withdrawal.

Email verification is required for withdrawals. Burn2Earn may request additional information or verification for fraud prevention, payment compliance, identity verification, or legal requirements.

Payout requests are typically reviewed within 3-5 business days. This is a review timeframe, not a guaranteed final payment arrival time, because banking, payment processor, and compliance checks may cause delays.

9. Pending Payout Inactivity

If Burn2Earn requests additional information for a payout and the user does not respond, the pending payout request may be cancelled after 30 days of inactivity. Cancelled payout requests may require the user to submit a new withdrawal request.

10. Fraud, Cheating, and Frozen Funds

Funds may be frozen pending investigation where Burn2Earn suspects fraud, cheating, payment abuse, manipulated activity, chargebacks, unauthorized payment activity, policy violations, or unlawful conduct.

Burn2Earn may delay, deny, reverse, or withhold payouts where required for fraud prevention, dispute handling, legal compliance, payment processor rules, or platform integrity.

11. Chargebacks and Failed Payments

If a payment is reversed, charged back, disputed, failed, or later determined to be unauthorized, Burn2Earn may reverse related wallet credits, restrict the account, freeze withdrawals, remove challenge eligibility, or take other reasonable action.

12. Taxes

Users are responsible for any taxes, reporting obligations, or legal obligations arising from rewards, withdrawals, winnings, or payouts unless applicable law requires otherwise.

13. Receipts

Burn2Earn may provide payment confirmations or receipts in the app, by email, or through Stripe payment records. Receipts may include transaction ID, challenge name, entry fee, platform fee information, date, and payment status.

14. Account Deletion and Wallet Balance

Users cannot delete their account while their wallet balance is greater than zero, while participating in an active challenge, or while a payout request is under review. Users must withdraw or use available funds before deleting their account, where supported.

15. Contact

Payment and withdrawal questions may be sent to support@brn2ern.com. Burn2Earn aims to provide an initial response within 48 business hours.